Highest Industry Standards of Practice
Redefined Media Group has the highest Service Levels in the Web Development Industry. Prior to coming to RMG, many clients have had a less than positive experiences with their web development. Once they have aligned with Redefined Media Group, their satisfaction level and experiences have been greatly improved due to this company's talent, professionalism, and dedication. Redefined has in place the best response times known in the Web Development Community.
Level Agreement is as follows:
24 hours or less on Communications.
Redefined Media Group will return calls and respond to emails within at most 24 hours. During normal office hours, respond time can often times be immediate.
72 hours or less on Work Requests
On work performed on behalf of the client, the job will either be complete within 72 hours, or at the very least, the client will receive an update every 72 hours. Often, smaller work pieces can even be done immediately on the spot.